Everything You Want to Ask About Managing a Contact Center Through This Pandemic Format: On-Demand | Duration: 60 minsCore Industries, LLC Located in Rhode Island, United States (0) 22 people in their team From 1000 per project 1 works in Rhode Island. Located in Rhode Island, United States (0) 10 people in their team From 1000 per project No work in Rhode Island.For Greg, serving as executive director of Library Land Project is a dream come true.Growing up in a home full of books (though not built of books), Greg developed an early love of reading that remains a central pillar of his life. What equipment should you supply to your staff and what do you do if you can’t get enough PCs due to shortages? How do you move your contact center workforce to their homes with no time to prepare? Whether as a park ranger at Alcatraz, a public relations executive, or now, with Library Land Project, Greg has always found ways to combine his curiosity, creativity, enthusiasm, and communication skills to spin yarns, craft stories, and connect people and institutions. How do you engage your staff and keep them involved when working from home?This webinar will address the challenges confronting contact center and enterprise leaders who are trying to figure out how to do the right thing for their employees, customers and enterprise during this crisis. Please join us as Donna Fluss, President of DMG Consulting LLC, and Ryan Hollenbeck, SVP, Global Marketing, Verint, share practices learned during their over 35 years of combined experience in the contact center market.This webinar is packed with tips and best practices to help your organization’s leaders keep your business moving. Dmg Painting Inc is located at the address 864 Stony Ln in North Kingstown, Rhode Island 02852. They can be contacted via phone at (401) 294-6917 for pricing, hours and directions.
After “passing the bar” as a bartender at the late, great Ritz-Carlton Hotel in Boston, Adam parlayed his Master’s in Sport Management to become Director of Development and Media Relations at Northeastern University’s Center for the Study of Sport in Society. He is somewhat obsessed with the color ORANGE, and wears it in some way every day.E-mail: gregpc librarylandproject dot org.The Library Land Project may be the best unplanned step in Adam Zand’s career path. For a brief, shining moment (before the pandemic), Greg was also an on-call library worker at the Dover Town Library in Dover, Mass.Greg is a fiddler, father, husband, grill master, dog whisperer, and gamer. He received his undergraduate degree in American Culture at Emerson College, and he has also taken library coursework at the University of Rhode Island. ![]() Dmg Marketing Rhode Island Free Public LibraryEric’s work as Chair of the Board at the Library Land Project is an example of this, as is his work as a benefactor of the Friends of the Concord Free Public Library.Eric has been a guest lecturer on the subject of entrepreneurship at MIT’s Sloan School of Management and Brown University’s School of Engineering, and is an active contributor to Tufts University’s Gordon Institute and the Tufts Entrepreneurship Center. Still earlier in his career, he held various marketing and technical roles at Open Market, BBN, and FMC Corporation.Since retiring in 2016, Eric devotes much of his time to helping organizations that promote justice, equality, and the preservation of democracy and civil discourse in America. Before that, he led Product Management at eRoom, a pioneer in Web-based collaboration tools. He also wears a lot of ORANGE, but usually associated with his first alma mater, Syracuse University.E-mail: adam librarylandproject dot org.Following the path of Forrest Gump more than Jack Welch, Eric Davies’ 35-year career has included a wide variety of roles, from scraping gum off movie theater seats, to serving as a strategic advisor to CEOs of Fortune 500 companies.Most recently, Eric was the founder and CEO of DMG, a top-ten independent PR and marketing firm serving the high-tech industry, which he ran for 18 years prior to its acquisition by London-based LEWIS PR. Adam loves engaging with our board members, library staffers, potential partners, and donors - and filling his phone (and the Google cloud) with photos of libraries. Adam serves as social media manager and committee member at LFC Boston, a volunteer position.He is also an amateur dad. Creat playlist for agptek player macThis program led to a project called Letter to Thrive, which gathered letters from women with disabilities with advice to their younger selves. Finally, as a young adult looking for her place in the community, Sandy worked in youth program services at EasterSeals Massachusetts where she managed a mentoring program for young women with disabilities. Rabble rousing is only one of her many hobbies, but it is the favorite, right after visiting public libraries.After a childhood of wanting to be the next Matilda, Sandy went on to Lesley University where she studied Global Studies, and then served in AmeriCorps creating a mentoring program for first-generation community college students. She’s the middle child of two brothers, and a daughter of immigrants from Hong Kong and Vietnam. In computer science from Tufts University.Sandy Ho is Boston-born, raised, and educated. She has worked in public libraries for more than 32 years. She believes strongly in eating ice cream all year round.Deb Spratt is a public library director at the Lawrence Library, Pepperell, Mass. She was recognized by “The Advocate” as a Champion of Pride in 2020.Sandy’s favorite places in Boston include screaming for the Red Sox at Fenway, and taking time to reflect in the courtyard at the Boston Public Library. Her areas of disability policy research includes the experiences of disabled people of color in public health, civic engagement of disabled people, and she manages the Community Living Policy Center. Community organizing became a vehicle for Sandy and she founded the Disability & Intersectionality Summit (DIS) in 2016, and has been working alongside marginalized disabled people of color ever since.Today, Sandy is a disability policy researcher at the Lurie Institute for Disability Policy at Brandeis University. Her hobbies are training her dogs to become therapy canines, gardening, exploring antique shops, listening to music, renovating their 1860s home, and, no surprise, is an avid reader of all genres. Libraries must remain safe havens that are accepting and welcoming to all, while providing a place that anyone can access knowledge and the arts.Deb lives in Greenville with her husband, Steve, their two dogs Sinjin (Great Dane) and Ronin (Borzoi), and their three cats. Libraries should be Oldenburg‘s ‘Third Place’ (the new town common) acting as a hub, connecting people to information, culture, and their community. She is a member American Library Association (ALA), Public Library Association (PLA), and both the New England and Mass Library Associations.Deb is a passionate advocate about the impact public libraries can have on their communities and understands this requires good community relations and funding. She currently serves on the Central and Western Massachusetts Resource Sharing (a library network consortium) finance committee, and was past president and member of the executive board. In 2001, Deb took the plunge and earned her master’s degree in library science from Syracuse University.In her hometown of Greenville, NH, Deb is treasurer (former chairperson) for the Chamberlain Free Public Library Board of Trustees, founding member of the Greenville Beautification, and serves on the Pepperell Business Board of Directors.
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